Help Desk Network Technician

Performs senior level technical IT work for Taurus Holdings, Inc. Handles all desktop support issues pertaining to workstations, handhelds, printers, and scanners. Assists the network administrator with deploying equipment to users after adding to network. Work is performed under general supervision with moderate latitude. Position relies on experience and exercises independent judgment to determine the best approach by using and interpreting policies and procedures.

WORK OBJECTIVE:

Performs senior level technical IT work for Taurus Holdings, Inc. Handles all desktop support issues pertaining to workstations, handhelds, printers, and scanners. Assists the network administrator with deploying equipment to users after adding to network. Work is performed under general supervision with moderate latitude. Position relies on experience and exercises independent judgment to determine the best approach by using and interpreting policies and procedures.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Provides desktop support for users in all departments

• Monitors firewall log for unauthorized site activity; provides users with access to sites upon approval and release of blocked emails

• Troubleshoots issues with printers throughout the facility

• Contacts vendors for purchase of new products as required

• Contacts vendors for replacement of equipment such as handhelds, scanners, etc.

• Gathers information on hardware and software and provides feedback

• Replaces hardware as needed for workstations and printers

• Runs reports as needed

• Assists the network administrator as needed

MINIMUM QUALIFICATIONS:

High school diploma or GED; supplemented by three (3) or more years’ help desk support experience; or an equivalent combination of education, certification, training, and/or experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of operating systems and help desk operations

• Skill in the use of Microsoft Office products (Word, Outlook, PowerPoint, and Excel)

• Skill in installing, upgrading, troubleshooting, and repairing personal computers in a network environment

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work

• Ability to provide service in a courteous, prompt, and efficient manner

• Ability to communicate effectively orally and in writing

• Ability to organize work for timely completion

• Ability to follow oral and written instructions

PHYSICAL REQUIREMENTS:

Depending on functional area of assignment, tasks involve the ability to exert light physical effort usually involving some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). May involve some climbing, balancing, stooping, kneeling, crouching, crawling, walking or standing. Tasks may involve extended periods of time at a keyboard or work station and extended periods of time standing and/or walking.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils and other cutting fluids, violence and/or disease, or pathogenic substances.

SENSORY REQUIREMENTS:

Some tasks require manual dexterity, in addition to visual and hearing acuity. Some tasks may involve identifying and distinguishing colors.